Privacy Policy

TinySmile™ Privacy Policy

Last updated: 10/20/2024

This Privacy Policy describes how TinySmile™ (“TinySmile,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase from tinysmile.co (the “Site”), or otherwise interact with us through our products and services (collectively, the “Services”).

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. Continued use of the Services means you accept the updated policy.

How We Collect and Use Your Personal Information

To provide and improve the Services, we collect personal information about you from several sources. The type of information we collect depends on how you interact with us, whether browsing the Site, placing an order, contacting support, or engaging with our marketing.

We may use your information to process orders, provide customer support, communicate with you, comply with legal obligations, maintain security, personalize your experience, and improve our Services.

What Personal Information We Collect

Information We Collect Directly from You

Examples include:

  • Basic contact details (name, email address, phone number, billing and shipping address).

  • Order information (payment confirmation, purchased items, order history).

  • Account information (if you create an account — username, password).

  • Shopping activity (items you view, add to cart, wishlist).

  • Customer support messages (emails or messages you send to us).

Some information may be required to complete orders or use certain features.

Information We Collect Through Cookies and Usage Data

We automatically collect certain data about your device and browsing behavior using cookies, pixels, tags, and similar tracking technologies (“Cookies”). This includes:

  • Device type, browser, operating system

  • IP address

  • Pages viewed

  • Time spent on pages

  • Referring website

  • Interaction with emails or ads

This helps us understand how users interact with the Site and optimize performance, marketing, and user experience.

You may disable cookies in your browser settings, but doing so may affect site functionality.

For details on Shopify-related cookies, visit:
https://www.shopify.com/legal/cookies

Information We Obtain from Third Parties

We may receive information about you from third-party service providers, including:

  • Shopify, which hosts our online store

  • Payment processors, who process credit/debit card transactions

  • Shipping carriers and fulfillment partners

  • Marketing and advertising partners, who help deliver ads and track performance

  • Analytics providers, such as cookies, pixels, and similar tools

Any third-party information we receive is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for purposes including:

Providing Products and Services

  • Processing and fulfilling orders

  • Managing payments

  • Shipping your Baby Mouth Cleaner or other TinySmile products

  • Providing receipts, confirmations, and support

  • Handling returns, exchanges, or order issues

Marketing and Advertising

  • Sending promotions, email updates, or offers

  • Retargeting ads based on browsing behavior

  • Personalizing the ads you see

You may opt out of marketing emails anytime.

Security and Fraud Prevention

  • Detecting and preventing fraudulent activity

  • Protecting accounts and maintaining security

  • Investigating suspicious behavior

Communication

  • Providing customer support

  • Responding to inquiries

  • Sending important non-promotional updates about your order

Cookies

Like many websites, TinySmile™ uses Cookies to:

  • Save your preferences

  • Keep items in your shopping cart

  • Analyze how the Site is used

  • Improve performance

  • Personalize content and ads

You may disable cookies via your browser, but some features may no longer function properly.

How We Disclose Personal Information

We may share personal information with trusted third parties for legitimate business purposes, such as:

  • Vendors and service providers
    (payment processors, shipping partners, email service providers, cloud hosting, data analytics)

  • Business and advertising partners
    (Shopify, marketing platforms, social media platforms)

  • Affiliates (only within TinySmile’s operating group)

  • Legal compliance
    (to respond to subpoenas, legal requests, prevent fraud, or protect our rights and users)

We do not sell personal information.

User-Generated Content

If you submit reviews, photos, or other content to the Site, this information may become public. TinySmile™ is not responsible for third parties’ access, misuse, or redistribution of public content.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. if you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semipublic venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the services.

Children’s Data

TinySmile™ does not knowingly collect personal information from children under 18.
If you believe your child has provided information, contact us at support@tinysmile.co, and we will delete it.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights relating to your personal information. These rights are not absolute and may apply only in specific circumstances. In some cases, we may need to decline your request as permitted by law.

• Right to Access / Know

You may request access to the personal information we hold about you and details regarding how we use and share it.

• Right to Delete

You may request that we delete personal information we maintain about you.

• Right to Correct

You may request that we correct inaccurate or incomplete personal information about you.

• Right to Portability

You may request a copy of your personal information in a portable format and ask us to transfer it to another organization where feasible.

• Right to Opt Out of Sale or Targeted Advertising

You may request that we do not “sell” or “share” your personal information or use it for targeted advertising, as these terms may be defined under applicable privacy laws. We will treat browser-enabled Global Privacy Control signals as opt-out requests where required by law.

• Right to Limit Certain Uses of Sensitive Personal Information

If applicable in your region, you may request that we limit the use or disclosure of sensitive personal information.

• Right to Restrict Processing

You may ask us to stop or limit certain types of processing of your personal information.

• Right to Withdraw Consent

Where we rely on your consent to process your personal information, you may withdraw that consent at any time.

• Right to Appeal

If we deny a request you submit, you may have the right to appeal our decision.

• Managing Communication Preferences

You may choose to stop receiving marketing emails at any time by using the unsubscribe link provided in our emails. Even if you unsubscribe, we may still send you important non-promotional messages, such as order updates or account notifications.

To exercise any of these rights, you may contact us at:
📧 support@tinysmile.co

We may require additional information to verify your identity or confirm authorization before fulfilling your request. We will respond within the timeframe required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details provided below. Depending on your location, you may also have the right to submit a complaint to your local data protection authority if you are not satisfied with our response.

We encourage you to reach out to us first so we can address your concerns promptly.

International Users

TinySmile™ is operated from the United States.
If you access our Services from outside the U.S., please be aware that your personal information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

These regions may have data protection laws that differ from those in your home country. When required by law, we use appropriate safeguards (such as Standard Contractual Clauses) to protect international data transfers.

By using our Services, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

Contact

If you have questions about this Privacy Policy, your personal information, or if you wish to exercise your privacy rights, please contact us at:

📧 support@tinysmile.co

We are here to help and aim to respond as quickly as possible.